CDC Factory

CDC Factory Support Login

Our online support portal is available 24 hours a day to customers and partners with current support contracts. Using our support portal, you can:

  • Submit helpdesk queries online and track their progress
  • Download useful technical and implementation information
  • Find updates on Public Course Schedules
  • Find updates on up and coming user forums and workshops
  • Get feedback from recent User Group and development forums

Online Support

If you are experiencing problems logging in please contact Global Support by email or telephone to confirm your username and password.

Phone Support

When you need live support - or when you can't find what you need on the Customer Portal - contact our global support specialists.

  • North America: 1 800 771 6244
  • Australia: 1 800 148 442
  • Belgium: 0800 78206
  • Denmark: 8088 0357
  • France: 0800 916173
  • Germany: 0800 182 5231
  • India: 0008001007102
  • Ireland: 1 800 509150
  • Japan: 0053116 0155
  • Luxembourg: 800 29601
  • Netherlands: 0800 023 2980
  • New Zealand: 0800 441727
  • Spain: 900 967 662
  • Sweden: 020 790574
  • United Kingdom: 0800 085 0066
  • All Other Countries: 1 604 699 8200